Service Level Agreement (SLA)

Posted on

The SLA outlines how we approach and prioritise your support and maintenance requests as in particular for clients on one of our support packages, with an indication of the response times you can expect from us.  

In order to benefit from these new guidelines, our clients are encouraged to use our help desk for client requests and support queries so that we can track and monitor our responses in line with our new SLA.

We invite you to have a look at the SLA and let us know your thoughts on the improvements we have made to our services.