Service Level Agreement (SLA)

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The SLA outlines how we approach and prioritise your support and maintenance requests, with an indication of the response times you can expect from us. 

In order to benefit from these new guidelines, our clients are encouraged to use our help desk for client requests and support queries so that we can track and monitor our responses in line with our new SLA.

We will start to test the new SLA over the coming months in 2021 with the idea of standardising it from January 2022. 

We invite you to have a look at the SLA and let us know your thoughts on the changes we’re providing.