Our Service Level Agreement (SLA) explains how we handle website support and maintenance requests, particularly for clients on one of our support packages. It sets out how we prioritise different types of request and the response times you can generally expect from us.
To make sure requests are logged, tracked and handled in line with the SLA, we ask that all support queries are sent to support@wearehdk.com This helps us respond efficiently and gives you clear visibility of progress.
You can download the full SLA below for reference.