We are seeking an experienced Senior Project Manager to join our creative, collaborative digital marketing agency based in Hoxton, East London. HdK is a small agency with a big reputation for developing digital solutions, building websites, and running marketing campaigns for clients in the arts, culture, and heritage sectors in the UK and beyond.
In this role, you’ll foster strong client relationships, ensuring client satisfaction by delivering complex web projects on time and within budget. You will work with HdK clients such as Rambert Dance Company, Alexandra Palace, and the Arts Council of England, bringing exceptional communication skills, problem-solving ability, and a solid understanding of the arts and culture landscape.
DESCRIPTION
So, what does a day in the life of a Senior Project Manager look like?
Communication
You’ll have the opportunity to work with many different people, whether internally with our talented team members and freelancers, or externally with our clients. This means communication is key. Whether by email, phone, video call or in-person, an open and friendly attitude is essential.
Managing Priorities
We work with a lot of amazing organisations on a daily basis. Being able to juggle multiple projects and prioritise tasks effectively is really important for this role. It can often be a fast-paced environment, but it is always exciting with the help of our supportive team.
Problem Solving
We’re a naturally curious bunch, and as such are always looking for solutions to our clients’ everyday problems. Whether strategising with internal systems or getting stuck into a new tool or plug in for a client, problem solving is a big part of the role!
Quality Assurance Testing
A keen eye for detail is required to ensure that high standards are maintained through the development of our websites, both in testing updates or in completing pre-deployment QA testing.
Working With New Tools
We work with a lot of different tools! The digital projects we work on typically involve integrating WordPress with other systems such as ticketing APIs, content paywalls, CRMs, content archives and e-commerce. An open approach to using new systems is important. Take a look at our website for case studies of recent projects.
Social Responsibility:
As a B Corp company who works in the arts and cultural industry, we understand our social responsibility to accessibility and sustainability. The Senior Project Manager will help HdK build more sustainable digital practices through our projects as well as build on the excellent work to date to make our sites more accessible to all users.
Expanding Roles
We are a small but ever growing team, so there is always the opportunity to expand your expertise across the web development and marketing arm of HdK. Be prepared to be introduced to other interesting areas of the business. This is a varied role with lots of scope to learn new skills, make great contacts and get creative.
Financial Tracking
Establishing and tracking KPIs related to client satisfaction, project delivery, sales and profits.
Regularly reporting to the Director, highlighting account performance and identifying areas for improvement.
RESPONSIBILITIES
- Be the day-to-day client contact and attend meetings and briefings.
- Develop budgets and timelines aligned with client needs.
- Manage risks, issues, and dependencies to keep projects on track.
- Provide project updates and deliverables to clients, maintaining expectations alignment.
- Engage in development processes, including site mapping and wireframing.
- Coordinate with developers and designers to deliver on time, within scope, and on budget.
- Train clients on using WordPress as needed.
- Ensure quality assurance and maintain website security.
- Create content for HdK’s blog and webinars to support clients and attract new ones.
- Optimise project management processes for continual improvement.
- Contribute to proposals, reports, and pitches for new work.
- Stay current with industry trends in web tech, digital marketing, and the arts.
QUALIFICATIONS & EXPERIENCE
- Minimum of 3 years in a similar digital role
- Experience in arts, culture, or heritage sectors with a personal connection to these areas
- Strong project management skills with a track record of timely, on-budget delivery
- Familiarity with WordPress and CMSs
- Experience with project management tools (e.g., Asana, Monday)
- Excellent presentation and communication skills
- Strong organisational skills to manage multiple priorities and projects
MAKE A DIFFERENCE
- Help to amplify the voices and stories of arts and cultural organisations across the UK, Europe and the States
- Contribute to the success of a company focused on environmental responsibility, recently awarded BCorp status.
KEY TERMS
- Full time, Monday – Friday, hybrid working
- £34,000 – £40,000 (dependent on experience)
- 25 days holiday plus bank holidays totalling 33 days a year (6.5 weeks)
- Read more about our current company benefits
OUR WORK CULTURE
- Vibrant and creative studio in the buzzing area of Hoxton, East London
- Hybrid working – currently working in the office two days a week
- Close-knit and friendly team with regular social events
- Supportive and nurturing environment committed to both personal and professional development opportunities, including industry events, internal training and a £500 annual training allowance
HOW TO APPLY
We are particularly interested in hearing from people from diverse backgrounds, especially those who live locally, to help reduce travel and strengthen our community ties
To apply, send an email to vacancy@wearehdk.com with a short explanation as to why you’ll be successful in the role along with a CV.
There’s no official closing date, but we’ll be reviewing applications and conducting interviews as they come in. We encourage you to apply early for the best chance to be considered.